Jerusalem

This Refund Policy explains how we handle returns, refunds, and exchanges for orders placed on the Creations Jewelry & Gifts online store. By purchasing from us, you agree to this Refund Policy as well as our Terms & Conditions.
 

• If you are not satisfied with your purchase, please contact us at creationsjerusalem@gmail.com within 14 days of receiving your order.

1. No Returns or Exchanges by Mail

Creations does not accept returns or exchanges by mail for any product category or shipping method. This policy applies to all international orders.

 

2. If You Are Unhappy With Your Purchase

If you experience an issue with your order, contact us at creationsjerusalem@gmail.com. We review concerns on a case-by-case basis and may offer solutions such as replacements or refunds when appropriate.

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3. Damaged or Incorrect Items

If your item arrives damaged or incorrect, notify us within 7 days of delivery. Include your order number, a description of the issue, and photos of the item and packaging. We will review the case and determine an appropriate resolution.

 

4. Handmade Items

Some products are handmade and may include minor variations in color, texture, or shape. These natural variations are not considered defects.

 

5. Customs, Duties, and Delays

Customs fees, import taxes, and postal delays caused by customs or local postal services do not qualify for refunds.

 

6. Refund Processing

If a refund is approved, it will be issued to the original payment method. Processing times depend on your payment provider. You will be notified once the refund has been processed.

7. Contact Information
If you have any questions about this Refund Policy, returns, or refunds, please contact us at:
Email: creationsjerusalem@gmail.com

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